Last updated: August 23, 2026 **1. Acceptance of Terms** By accessing or using the Alive Water website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. **2. Eligibility** You must be at least 18 years old to place an order. By placing an order, you represent that you are at least 18 and have the legal capacity to enter into this agreement. **3. Account Registration** To access certain features, you must create an account. You agree to: - Provide accurate and complete information - Maintain the security of your password - Promptly notify us of any unauthorized use You are responsible for all activities under your account. **4. Products and Pricing** - All prices are in USD and subject to change without notice - Prices displayed for CA, FL, and TX at checkout; OR, NY, NJ prices vary by ZIP - We reserve the right to correct pricing errors - Refundable jug deposits ($33 per jug) are non-taxable and refunded upon return **5. Subscriptions** - Subscriptions renew automatically at your chosen interval - You may modify, pause, or cancel at any time - Changes apply to the next scheduled delivery - Cancellations made after a delivery has shipped will not affect that order **6. Payment Terms** - Payment is due at the time of order - We accept major credit cards and other payment methods displayed at checkout - Failed payments may result in delivery suspension - A 30-day money-back guarantee applies to first-time delivery orders **7. Delivery** - Delivery dates are estimates, not guarantees - You must provide accurate delivery information - Failed delivery due to customer error may incur additional fees - Empty jugs should be rinsed and ready for exchange **8. Refunds and Cancellations** - Refundable deposits are returned within 14 business days of jug return - Cancellations within 30 days of first delivery receive full refund - Refunds for damaged or defective products handled case-by-case **9. Intellectual Property** All content on this website, including text, graphics, logos, and images, is the property of Alive Water and protected by copyright law. **10. Limitation of Liability** Alive Water's liability is limited to the purchase price of products. We are not liable for indirect, incidental, or consequential damages. **11. Governing Law** These terms are governed by the laws of the State of California. Disputes will be resolved through binding arbitration. **12. Contact** Questions: legal@alivewaters.com