Last updated: August 23, 2026 Alive Water ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. **Information We Collect** - Account information (name, email, phone, address) - Payment information (processed securely via PCI-compliant payment processor; we never store full card numbers) - Order history and preferences (delivery schedule, jug quantities, customizations) - Communications (texts, emails, calls) for support and delivery notifications - Usage data (pages visited, actions taken on our site) - Location data (delivery addresses and ZIP code checks) **How We Use Your Information** - Process and deliver your orders - Send you delivery notifications via SMS (text-first by design) - Respond to support requests - Improve our products and service - Send marketing communications (you can opt out anytime) - Comply with legal obligations **Information Sharing** We do not sell your personal information. We share data only with: - Payment processors (Stripe / similar) - Delivery and logistics partners - SMS and email service providers - Analytics providers - Legal authorities when required **Your Rights** - Access: request a copy of your personal data - Correction: update inaccurate data - Deletion: request data deletion (subject to legal retention requirements) - Opt-out: unsubscribe from marketing anytime **Security** We use industry-standard encryption (TLS) and access controls. No system is 100% secure, but we work continuously to protect your data. **Contact** Privacy questions: privacy@alivewaters.com Alive Water, [Address]